1. As she walks down the street, Madeline’s eye is caught by a bright sign advertising the launch of a new smartphone. Which stage of the perception process does this represent?
2. When interviewing a potential employee, managers may need to decide whether the person has real talent and potential or is simply well prepared for the interview. What processes is the manager using in this case?
A. Internal and external attribution
B. Attention and organization
C. Attention and retention
D. Retrieval and judgment
3. A manager who supervises people has limited contact with each employee. Over the past six months, one customer complained about a particular employee and the manager has personally observed a loud argument between the same employee and a supervisor from another department. Based on these two samples and having little time to gather more information, the manager will most likely use _______ to fill in the picture of the employee.
A. salient cues
D. selective attention
4. Brad is motivated by a strong need for belonging. Which level of Maslow’s hierarchy of needs does this need represent?
5. Motivation in an organizational setting is generally understood to include three basic components:
A. values, needs, and groups.
B. goals, equity, and engagement.
C. self-awareness, self-reflection, and attribution.
D. individual differences, the actual job, and the organization.
6. At which stage in the perception process do we clarify and translate information and decide on its meaning?
C. Interpretation and judgment
7. _______ can be defined as an individual physiological, behavioral, and psychological response to perceived challenges and threats in our environment.
A. Job burnout
C. General adaptation syndrome
8. Marjorie is a front-line manager. She knows that in order to inspire her employees to give their best and encourage them to engage creatively within the organization, she needs to
A. consistently offer positive reinforcement and never administer punishment.
B. focus only on her employees’ strengths and ignore their weaknesses.
C. shape the work each employee does to match their individual talents and skills.
D. promote younger, more innovative employees over older, more experienced ones.
9. After prolonged exposure to stressors at home and at the office, Steve finally experiences the third stage of stress, known as
10. The _______ describes a tendency to use one characteristic to create a positive impression that dominates other information.
A. self-serving bias
C. halo effect
D. horn effect
11. The process through which we fill in missing information to understand a stimulus is referred to as
B. salient cueing.
12. Ingrid was aware that stress in the workplace had economic costs, but she was shocked to learn in a recent report that job stress alone cost U.S. businesses more than _______ a year due to absenteeism, lower productivity, employee turnover, and medical, legal, and insurance costs.
A. $400 million
B. $300 million
C. $40 billion
D. $300 billion
13. “Oh, he’s a computer programmer. Of course he’s a geek!” says Andrea of a worker in another department. What type of perceptual bias does this statement represent?
A. Horn effect
B. Fundamental attribution error
C. Self-serving bias
14. Based on his understanding of expectancy theory, Jose chooses to motivate the employees he manages by
A. communicating guidelines under which undesirable behavior will be punished.
B. quantifying what is expected of the employees.
C. articulating a timetable for accomplishing a specific task.
D. choosing rewards or outcomes that are of value to that group of employees.
15. The first time he meets his new manager, Felix is really struck by her British accent. Which aspect of attention does this describe?
B. Salient cues
D. Perceptual bias
16. Kira tells her parents that she received a year-end bonus because of the long hours of hard work she invested in his job. Which form of attribution is she using?
D. Selective perception
17. Psychologist Frederick Herzberg proposed a two-factor model of human needs. Which of the following is used in this model to describe the higher-level needs?
A. Motivating factors
B. Achievement factors
C. Extrinsic factors
D. Hygiene factors
18. The most important factor associated with increasing employee engagement is to
A. authentically involve employees in making decisions that affect them.
B. focus on fixing employees’ weaknesses.
C. let them set their own timetables for accomplishing organizational goals.
D. reward all employees with bonuses without giving a reason.
19. The involvement, satisfaction, and enthusiasm employees have for their work is known as
A. employee engagement.
B. job involvement.
C. organization commitment.
D. group development.
20. A type of workload pressure known as _______ is intensified when goals are unclear, because workers find it harder to determine priorities and to plan for particularly busy periods.
A. time stress
C. role conflict
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